Isistimu ye-CRM uhlelo lwe-CRM olunikeza amathuba amaningi ezenzakalelayo kanye nokulawulwa okuphelele kwezinqubo zebhizinisi, okuqukethe abahlinzeki namathuluzi okubalwa kwemali kwamakhasimende, kanye nokuvumela ukugcina ama-oda.
Ithola ukusetshenziswa kwayo emikhakheni ehlukahlukene, kufaka phakathi okulandelayo:
- Insizakalo yemoto;
- Washa imoto;
- Umoya omncane;
- Izindlu zokuphila;
- Ama-baguette workshops;
- Izinkampani zokuhlanza;
- Ama-air conditioners;
- Ama-Workshops wokwenziwa kwezikhiye;
- Ukufudumeza;
- Izicathulo zokuthunga;
- Ukulungisa izicathulo;
- Ukuvumelanisa;
- Ukulungiswa kwezingubo;
- Ukulungisa i-benzoinstrument;
- Ukulungisa amathuluzi okusebenza;
- Ukulungiswa kwemishini yasendlini;
- Ukulungisa amabhayisekili;
- Ukulungisa izithuthuthu;
- Ukulungiswa kwamakhompyutha;
- Ukulungisa ifoni;
- Ukulungiswa kwemishini yezimboni;
- Ukulungisa amahora;
- Ukulungiswa kobucwebe;
- Ezitolo;
- Izinsizakalo Zokuqasha Nokuqashiswa;
- Ubuhle bobuhle;
- Amakhulu;
- Ukuhlanza owomile.
Lesi sixazululo samabhizinisi amancane naphakathi nendawo, angangena esikhundleni sohlelo lwe-accounting lwe-1C futhi liqukethe ukusebenza kwe-CRM ethuthukisiwe (uhlelo lokuphathwa kobudlelwano beKhasimende). Uhlelo lungasebenza ukude, futhi esinye sezinto eziphambili ukusekela inani elingenamkhawulo lamaphoyinti enkampani, okuyinto, nalo, okwenza kube lula ukuphatha umsebenzi we-workshop noma izikhungo zensizakalo.
Uhlelo lwe-Lifelklad lune-interface elula ukusetshenziswa futhi okuqondakalayo, ingafakwa kukhompyutha noma kwi-smartphone. Isimo kuphela sokusebenzisa ubukhona be-Intanethi uxhumano lwe-Intanethi - yonke imininingwane igcinwa efwini.
Ama-oda we-Accounting
Amandla okuphendula ama-oda atholakala ku-CRM okucatshangelwe asheshisa kakhulu ukudalwa kwawo, akuvumela ukuthi ugcine yonke imininingwane futhi ubheke isikhathi sokusebenza, ukubhekana nezikhathi zokusebenza, ngokwesibonelo, ngokuthumela umyalezo. Imininingwane ebalulekile ingabonakala ngaphandle kokufaka ukungena okuthile.
Lesi sigaba salolu hlelo sibonisa imininingwane enemininingwane ngama-oda kanye nezinsuku zabo zokugcina nokubaluleka. Amathuba afana nokwakhiwa kwawo, ukugcwalisa idatha, ukukhokha kusengaphambili, ukwengeza imisebenzi kanye nezindawo ezisele, ukushintshwa kwesimo nokuthumela lenzo, njll. Umlando wawo wonke umsebenzi owenziwe ugcinwe ngokwahlukana. Imininingwane nayo ingathunyelwa.
Ama-oda ngokwawo avezwa ngendlela yetafula elibonakalayo, lapho inani lawo, isimo nokuphuthuma, usuku lokudala, uhlobo lwedivayisi nokusebenza kwalo, insizakalo, umlingani, nosuku lokukhipha, intengo namanye amapharamitha, kuya ngemisebenzi yenkampani kuyakhonjiswa. Futhi nansi injini yokusesha nokuhlunga okuguqukayo kokuhambisa okusheshayo nokulula.
Ukubalwa komholo
Ngosizo lwe-SitionKlad, ungabala umholo wabasebenzi benkampani ngayinye, imithetho yangaphambi kokuhlonza. Amathuba atholakala njengokuhlelwa, okutholwayo kwezenzo ezithile (ukuthengiswa, ukuhleleka okusha, i-oda elikhishwe, umsebenzi wokusebenza aqoshwe yizo zonke izinkokhelo, inkokhelo yenkokhelo iboniswa noma isuswe.
Ama-casses nama-terminals
I-CRM inikeza amandla okusebenzisana namarejista wemali, ikuvumela ukuthi ungeze okusha futhi uwaguqule (kufaka phakathi abasebenzi ngakunye), okubonisa izihloko zokugeleza, amapharamitha okukhishwa, okwenza, ukuhumusha (ukuhumusha imali). Ohlelweni, futhi ungacacisa ikhomishini yasebhange lapho wenza imisebenzi nge-terminal etholayo. Uhlu lwamadivayisi asekelwayo lwethulwa ngezansi.
Ihhovisi eliku-inthanethi
Uhlelo luxhasa iningi lamamodeli wedeski le-inthanethi elethulwe emakethe yaseRussia nasemazweni e-CIS. Ngohlu lwabo oluphelele, ungathola kuwebhusayithi esemthethweni, futhi kunohlu lwemishini enconyiwe. Uhlelo lokuvumelanisa uqobo luvumela ukonga kakhulu kwimishini yemali ngaphandle kokwephula izidingo zomthetho waseRussia.
Kubalulekile! I-Livelklad ihambisana nezidingo ze-Fz No. 54-Fz "ekusetshenzisweni kwemishini yokurejista yemali".
Ukulawula Ukukhangisa
I-Livelklad ibonisa imininingwane ngezindleko zokukhangisa ezingahlaziywa futhi zihlolwe. Ukuba khona kwalolu lwazi nokucubungula kwayo okulungile kukuvumela ukuthi wenze izixazululo ezithembekile zemikhankaso yesikhathi esizayo, uthuthukise ikhwalithi yazo kanye nokusebenza kahle.Sebenza nabahlinzeki
E-CRM ebhekwayo, ukuhlanganiswa kwenziwe nabahlinzeki abangaphezu kuka-200 abasebenza endaweni ye-Russian Federation namazwe e-CIS. Lokhu kuvumela i-real-time, ku-inthanethi ukuze kufinyeleleke ku-Up-to-date futhi kuvuselelwa imininingwane yezigaba zezigaba ezahlukahlukene, izindleko zazo ezithengiswayo kanye nezilinganiso, isikhathi sokuthumela kanye nolunye ulwazi, okuncike kakhulu esigabeni somkhiqizo kanye / noma insizakalo.
Ukuphathwa kokuthengisa
Uhlelo lwe-LIVLLAD Business automation lukuvumela ukuthi uqede ngokuphelele isici somuntu kusuka kwinqubo yenzuzo, njengoba uqopha konke ukuthengisa futhi kusiza ukubalwa kwehhovisi lebhokisi. Lokhu kwenza ukuhamba komsebenzi kusobala ngempela futhi kukuvumela ukuthi ucubungule ngokushesha ama-oda ngesithwebuli sebhakhodi. Lesi sakamuva sixhuma kwikhompyutha, ngemuva kwalokho esichazwa kwi-akhawunti yomuntu siqu futhi asidingi ezinye izilungiselelo.
Isoftware isetshenziswe ithuba lokuthengisa ngokushesha izimpahla nemisebenzi. Inkokhelo yokuhlola ingenziwa ngokheshi, ekhadini noma exutshwe, iyatholakala ukuze ikhokhe ngaphandle kwenkokhelo. Uma kunesidingo, ungabuka umlando wezenzo, wenze imbuyiselo noma, kunalokho, imali ekhokhwayo esheke, uyisuse. Uma kukhona izingcweti eziningana ngoshintsho, ngenxa yalesi sici ungathola kalula umsebenzi, okubangele inkinga, njengokushoda. Enye ipharamitha ebalulekile ukushintsha i-cashier kusheke.
Ukubalwa kwezimali kanye Nezezimali
Njengoba kushiwo ngenhla, i-Livelklad ingahle ithathe indawo yesoftware ethandwayo futhi ebizayo. I-CRM ecatshangelwe ikuvumela ukuthi ushintshe ngokuphelele futhi uhambise izibalo nabaphakeli, gcina amarekhodi amanani akhona angenakusungula, aqede ukuthengiselana kwangempela, ukukhokha imali (inkokhelo, ukubuyiselwa kwemali, ukukhokhiswa, njll. .) Ngokwakheka kwemibhalo eyinhloko.
Usebenzisa lokhu kusebenza kohlelo oluzenzakalelayo, ungabala imali yeholo. Kukhona futhi amandla okulawula izikweletu nokuhamba kwemali (yomibili imali nezindleko), ukwakheka kwezicelo zokuthengwa kwempahla nokulandela umkhondo esiteshini sokugcina.
Ngosizo lohlelo, ungahlela imisebenzi ye-cashier kuyo yonke imihlangano yokusebenzela, gcina ukubalwa kwezimali okuzenzakalelayo kwesikhathi somsebenzi wabasebenzi kanye nokutholela iholo elihambisana neKPI. Uhlelo lunawo wonke amathuluzi adingekayo wokubalwa kwezimali, ukwakheka kokubikwa kwezezimali nentela kwanoma yikuphi ukuxaka nokuzimisela komphumela ojwayelekile.
Izibalo zokubonisa ukuma kwendaba
I-Livelklad igcina umlando wazo zonke izinqubo zebhizinisi futhi inikeze abaphathi ngezibalo eziphelele, ngenxa yalokho okungenzeka ukulawula umsebenzi we-SC kanye nama-workshop. Umsebenzi ukuvumela ukuthi unqume ukuthi unqume izinsuku ezingezinhle futhi ezinenzuzo, umsebenzi omuhle kakhulu futhi obi kakhulu. Ngemuva kokuhlaziya le datha, ungalinganisa umphumela wezezimali futhi uhlele ukuthuthukiswa okwengeziwe.
Uma i-CRM isetshenziswa endaweni eyodwa, lesi sigaba sikhombisa umsebenzi wokuthengisa. Endabeni yamaphuzu ambalwa, ukusebenza kwawo kuboniswa ngaphezu kwalokho.
Ukulawulwa kokusungula
Uhlelo lolu luzokwenza lula lula ukugcinwa kwemisebenzi yeWarehouse: Ukuthunyelwa kwezimpahla, ukunyakaza kwayo, izinsalela zokulandela umkhondo, ukubuyiselwa kwemali, ukusungula, ukubhala. Kuzilungiselelo zamakhasimende ungangeza enye indawo yokugcina izinto.
Kwisikhundla ngasinye esitholwe, kungenzeka ukuthola imininingwane efana nenombolo ye-oda, isikhathi sokufika, indawo yokugcina izinto etholakala kuyo, umphikisi, izindleko eziphelele nezikhokhelwayo, zingangezelela kakhulu. Uma uhamba, kuyakhonjiswa futhi izinto zokuthumela nezindawo.
I-IP telephony
E-LISTKLAD, ungaxhuma kuze kufinyelele ezinketho ezine ze-IP telephony. Ukuze wenze lokhu, ukuhlanganiswa neZadarma, Telfen, Mango noma "Izingcingo Zami" kungenzeka. Yonke imininingwane yenqubo yokusetha ichazwe ehhovisi lenkonzo yomuntu siqu.
Isici ngokwaso sinikeza lezi zici ezilandelayo:
- Ukubiza iklayenti ngqo kusuka ku-oda noma ekhadini lakhe;
- Ukubonisa idatha yamakhasimende nemiyalo lapho kufona;
- Igcina amarekhodi engxoxo;
- Lungisa zonke izikhalazo emlandweni.
Imiyalezo yokuthumela kanye nezaziso
Ngaphezu kwezingcingo, uhlelo luhlinzeka ngamathuba okuthumela izaziso ze-SMS ngolwazi mayelana noku-oda kwamakhasimende, okuvumela ukuthi ulandelele isimo saso kunoma yiziphi izinyathelo.
Ukufundisa abasebenzi namakhasimende angahleleka nge-Telegraph, i-imeyili noma i-SMS.
Phrinta amadokhumenti
Ngosizo lwe-CRM, kungenzeka ukuphrinta noma yimiphi imibhalo: amaresidi, amathegi entengo, amasheke, njll. Amaphethini ahlelekayo ahlinzekwe ku-Arsenal of the Program angabandakanyeka esidlweni. Ungaphrinta amazwana ama-oda wamakhasimende, amasheke aphindaphindwayo, amalebula ngamakhodi webha, imininingwane mayelana nokunyakaza, njll.
Umphathi Wezemisebenzi
Esikhathini esizayo esiseduze, ukungezwa okunjalo okuwusizo kuvela ku-litivellad njenge-Task Manager. Ngayo, kungenzeka ukuthi uhlele umsebenzi wempumelelo yabasebenzi, ukulawula ikhwalithi yokusebenza nokuhambisana nesikhathi se-oda, usethe imisebenzi ehlukahlukene futhi uphathe inqubo yokubulawa kwabo.Ukuhlanganiswa nabahlinzeki bentengo
Uhlelo lwebhizinisi ezenzakalelayo likuvumela ukuthi unciphise isikhathi esichithwa ekuhlaziyweni kwentengo yabahlinzeki - lo msebenzi owenziwa ngokuzenzakalelayo ngokuzenzakalela kwedatha eqoqwe. Ngasikhathi sinye, uma kungekho nkampani ohlwini, kungangezwa njalo ngesandla.
Ukuzimela Ngokuzimela Qapha izinsalela esitokweni, ngemuva kwalokho, ngokususelwa kulwazi olutholiwe, uhlelo lokusebenza lufaka isicelo sempahla elahlekile futhi sisindise njengedokhumenti le-Excel. Ngokuqondile idatha yokuthengwa kwempahla igcinwe kubhasikidi owodwa, okuyinto, ngaphezu kwalokho, ingahlanganiswa ne-telegraph. Ngakho-ke, akunakwenzeka ukuthi ukhohlwe noma ulahlekelwe yimininingwane yokuthi ngubani futhi ngaphansi kwezimpahla ezithengiwe.
Ukuhlanganiswa nama-terminals, izithunywa kanye nezinsizakalo
Kule software, ukuhlanganiswa nezinhlelo eziseduze kwenziwa, kufaka phakathi imali nemali kanye nokuthola ama-terminals, ama-ilebula ama-springs kanye namasheke, i-telegraph Messenger kanye ne-Dadata Service iyathandwa engxenyeni yebhizinisi.Ukuqinisekisa ukuphepha kwedatha
Nge-Livelklad, akufanele ukhathazeke ngokuphepha kwalaba basebenzi, amakhasimende kanye nabalingani, njengoba bevikelwe ngokuphepha. Insizakalo iqinisekisa okulandelayo:
- Ubumfihlo. Imininingwane yeklayenti itholakala kuphela enkampanini (Center Center noma i-workshop), futhi ayikwazi ukudluliselwa kubantu besithathu.
- Ukuvikela imininingwane yomuntu. Isitoreji senziwa esikhungweni sedatha ephephile, ukuvikelwa okuthembekile kunikezwa ukubethela.
- Ukubhuka. I-Bacup enedatha yakhiwa nsuku zonke, ngaphandle kwalokho, ihanjiswa ngokushesha ngamakhophi amaningana. Lokhu akugcini ngokuqinisekisa ubuqotho babo nokuphepha, kepha futhi kukuvumela ukuthi ubuyisele kwisikhungo sedatha nganoma yisiphi isikhathi lapho kuvela isidingo esinjalo.
- Ukuhambisana okuqinile nemithetho nezidingo zomthetho ngokuya ngomthetho we-Federal Cha. 152-Fz of the Russian Federation.
Izincwajana zemininingwane
Nazi izinhlu zezimpahla, ezisebenzayo, ama-counterparties, amadivaysi, amaphakheji namaphutha akhiwa ekukhangisweni, kanye nemininingwane yokukhangisa, izindatshana zokuhamba kwemali namayunithi wokuhamba ngemali namayunithi wokulinganisa.
Usebenzisa i-ToolKit etholakala kulesi sigaba, ungakha amakhadi wezimpahla futhi ungeze imisebenzi, ulande noma ungenisa uhlu lwemikhiqizo, imisebenzi, amaklayenti, dala imithombo yokukhangisa, amayunithi amasha noma ingxenye yesilinganiso sokulinganisa , njll.
Isizinda Solwazi
Isigaba esiwusizo kakhulu, esiveza imiyalo eminingi enemininingwane yokusebenzisana nohlelo. Ngenxa "yesizinda solwazi", abasebenzisi be-novice of izimpilo bazokwazi ukukwazi kahle izici zayo eziphambili, nokubhekana nakho okuningi - bathuthukise amakhono abo. Lokhu kuqukethe izigaba ezilandelayo nezigatshana:
- Ama-oda (Ingxenye eyisisekelo, yezezimali, izilungiselelo);
- Isitolo (Okuyisisekelo, abahlinzeki + basket);
- Indlu yokugcina impahla ezothengiswa (Ukuthumela, ukunyakaza, yokusungula, ukubhala, izilungiselelo);
- Xhasa ngemali (Amarejista wemali, ukuthengiselana, iholo, imibiko, izilungiselelo);
- Izincwajana zemininingwane (Izimpahla, umsebenzi, ama-counterparties, ukukhangisa, amayunithi wesilinganiso);
- Amasethingi (Ama-workshops, abasebenzi, isihleli sedokhumenti, isihleli sefomu le-oda, i-telephony, imilayezo ye-SMS, izaziso, amanani);
- Olunye Ulwazi.
Ngaphakathi kwesigaba ngasinye, kuvezwa imihlahlandlela elawulwa yimincane, ngenxa yokuthi ungaqondakala futhi uxazulule noma yimuphi umsebenzi.
Ukusekela kwezobuchwepheshe
Ochwepheshe be-CRM be-automation of izimpilo zebhizinisi le-litingllad bahlinzeka ngokusekelwa okusheshayo kwezobuchwepheshe kumakhasimende abo, atholakala ubusuku nemini ngendlela yokubonisana ngocingo, nge-imeyili kanye nengxoxo.
Ukufinyelela insizakalo yefu, ngesisekelo sohlelo olusebenza ngalo, kuhlinzekwa ngemodi engu-24/7. Zonke izibuyekezo zinikezwa mahhala (ngemuva kokukhetha nokukhokha uhlelo olufanele lwentela, isikhathi secala lezinsuku eziyi-7 siyatholakala).
Imibhalo enemininingwane, okuyinto, emhloleni wayo, nayo iyingxenye yokwesekwa, sesivele sibhekwe ngenhla. Ngaphezu kwemininingwane yombhalo eyethulwe "kwisisekelo solwazi" esizeni, insizakalo inesiteshi sayo se-YouTube, lapho amavidiyo angaphezu kwama-30 ashicilelwe nawo amasha.
Isithunzi
- Uhla lwemisebenzi ehlukahlukene yokuzenzakalela kwamabhizinisi amancane naphakathi nenqwaba yezilungiselelo eziwusizo;
- Ukutholakala kwesilingo sezinsuku eziyi-7;
- Isikhombimsebenzisi esilula futhi esiqondakalayo esingadingi amakhono akhethekile ukuze akwazi kahle;
- Amandla okudlulisa idatha kusuka kwamanye ama-crm;
- Okufanele indlela ehlukile kusoftware ye-accounting ethandwayo 1c;
- Amacebo wentela eguquguqukayo agxile ezinkampanini ezinenombolo ehlukile yabasebenzi, ama-workshops namahhovisi emali aku-inthanethi;
- Ukuvikelwa kwedatha kanye nobumfihlo;
- Uhlelo lwereferensi olusebenzayo - Isisekelo solwazi lapho zonke izici zokusetshenziswa kohlelo nokuqeqeshwa kubhekwa ngokuningiliziwe;
- Ukusekelwa kwezobuchwepheshe amahora angama-24 ngekhono lokukhetha indlela elula yokuxhumana.
Amaphutha
- Akutholakalanga.
Ukufingqa, siphawula ukuthi uhlelo lwe-LIVITKDAD CRM lugxile kwabanikazi bebhizinisi abancane nakwabaphakathi, amanethiwekhi we-workshop kanye nezikhungo zensizakalo ezisebenza emikhakheni ehlukahlukene. Le software ikuvumela ukuthi ushintshe futhi uhambise kakhulu ukugeleza komsebenzi ngaphakathi enkampanini, ngenxa yokuthi ungagxila kweminye imisebenzi namaphrojekthi.