Ibikorwa bya serivisi

BABenkKlad ni sisitemu ya CRM itanga amahirwe menshi yo gukora ubucuruzi no kugenzura byuzuye ibikorwa byubucuruzi, birimo ibiciro byibasiwe hamwe nibikoresho byo kubara abakiriya, kimwe no kwemerera ibikoresho.

Shakisha imikoreshereze yacyo mumirima itandukanye, harimo ibi bikurikira:

Serivisi y'imodoka;
Gukaraba imodoka;
Guhumeka;
Amazu y'ubuzima;
Amahugurwa ya Bagutuette;
Gusukura amasosiyete;
Icyuma;
Amahugurwa yo gukora urufunguzo;
Gushyushya;
Inkweto zo kudoda;
Gusana inkweto;
Ubudozi;
Gusana imyenda;
Gusana benzonstrument;
Gusana ibikoresho by'ingufu;
Gusana ibikoresho byo murugo;
Gusana amagare;
Gusana Amapikipiki;
Gusana mudasobwa;
Gusana kuri terefone;
Gusana ibikoresho by'inganda;
Gusana amasaha;
Gusana imitako;
Gucuruza;
Serivise zo gukodesha no gukodesha;
Salon y'ubwiza;
Ijana;
Isuku yumye.

Urupapuro Urupapuro rwihariye muri sisitemu ya CRM yo gufata Ubucuruzi Babanaklad

Iki gisubizo cyubucuruzi buto nubuciriritse, gishobora gusimbuza gahunda ya 1c kandi irimo imikorere ya CRM yateye imbere (sisitemu yo gucunga umubano. Sisitemu irashobora gukora kure, kandi kimwe mubintu nyamukuru ni ugushyigikira umubare utagira imipaka wingingo za sosiyete, nayo, yorohereza gucunga umurimo wamahugurwa cyangwa ibigo bya serivisi.

Amakuru kurupapuro nyamukuru rwa Guverinoma muri sisitemu ya CRM yo gukora ubucuruzi bukora

Gahunda yakazi ifite uburyo bworoshye-gukoresha kandi burumvikana, irashobora gushyirwaho kuri mudasobwa cyangwa terefone. Ikintu cyonyine cyo gukoresha ni ukubaho kuri interineti - amakuru yose abikwa mu gicu.

Ibaruramari

Ubushobozi bwo kubara ibicuruzwa biboneka muri CRM bisuzumwa byihuse kubiremwa byabo, bigufasha kubika igihe cyose no gukurikirana igihe cyo gukora, kugirango ukurikirane igihe cyo gukora, kugirango usabane neza nabakiriya, kurugero, ubahamagara cyangwa kohereza ubutumwa. Amakuru yingenzi arashobora kuboneka nubwo atinjiye kwinjira.

Kubara ibicuruzwa muri sisitemu ya CRM yo gukora ubucuruzi bukora

Iki gice cya gahunda kigaragaza amakuru arambuye yerekeye gutuma hamwe nigihe ntarengwa kandi cyambere. Amahirwe nkibishushanyo byabo, yuzuza amakuru, kwishyura mbere, byongeramo imirimo nibice byimiterere no kohereza sms akazi kakozwe nabi. Amakuru arashobora kandi koherezwa hanze.

Ubushobozi bwo kohereza ibicuruzwa muri sisitemu ya CRM kugirango bimuke ubucuruzi bwakazi

Iteka ubwabo zitangwa muburyo bw'ameza aboneka, aho umubare wabo n'ihutirwa, ubwoko bw'ibicuruzwa, serivisi, gahunda, igiciro, igiciro, igiciro, igiciro, bitewe n'ibikorwa by'isosiyete byerekanwa. Kandi hano hano ni moteri ishakisha hamwe na muyunguruzi byoroshye kandi byoroshye kugendana.

Reba gahunda yihutirwa muri sisitemu ya CRM yo gukora ubucuruzi bukora

Kubara umushahara

Hifashishijwe ubuzimagaze, urashobora kubara umushahara kuri buri wese mu bakozi b'ikigo, mbere yo kumenya amategeko ku giti cye. Amahirwe arahari nko gushiraho, kuvugurura ibikorwa byihariye (kugurisha, gutondekanya, gutondekanya akazi cyangwa africals yerekanwe mumagambo yumushahara, ubwishyu butari bwo burashobora guhinduka cyangwa gusiba.

Casses na Terminals

CRM itanga ubushobozi bwo gukorana namafaranga, akwemerera kongeramo ibishya no kubihindura (harimo nabakozi kugiti cyabo), byerekana ingingo zigenda, byerekana ingingo zo gutanga, gukora, guhinduranya (kwimuka (kwimura amafaranga). Muri sisitemu, urashobora kandi kwerekana ko Komisiyo ya Banki mugihe ukorera ibikorwa binyuze mu kubona terminal. Urutonde rwibikoresho bishyigikiwe byatanzwe hepfo.

Urutonde rwibibazo bashyigikiwe na sisitemu ya CRM Bayklad

Office

Porogaramu ishyigikira ibyinshi byintoki zamafaranga yo kumurongo yatanzwe mwisoko ryu Burusiya no mubihugu bya Cis. Hamwe nurutonde rwabo rwuzuye, urashobora kubona kurubuga rwemewe, hariho nurutonde rwibikoresho byasabwe. Sisitemu yo guhuza amafaranga ubwayo yemerera gukiza cyane ibikoresho byamafaranga atarenze kubisabwa amategeko yikirusiya.

Gukora igitabo gishya kumurongo muri sisitemu ya CRM kugirango ashyireho ubucuruzi

Icy'ingenzi! BABYAKLAD yubahiriza ibisabwa fz No 54-FZ "kubikoresha ibikoresho byo kwiyandikisha..

Gushiraho Iyandikishwa Kumurongo muri sisitemu ya CRM kugirango witangire ubucuruzi bwakazi

Kugenzura Kwamamaza

BABengKlad yerekana amakuru kumafaranga yamamaza ashobora gusesengurwa no gusuzumwa. Kubaho kw'a aya makuru nibikorwa byayo neza bigufasha gukora ibisubizo byizerwa kubikorwa bizaza ejo hazaza, kuzamura ireme no gukora neza.

Akazi hamwe n'abatanga

Muri CRM isuzumwa, kwishyira hamwe kwashyizwe mu bikorwa abatanga isoko barenga 200 bakora ku butaka bw'ishyirahamwe ry'Uburusiya n'ibihugu bya CSI. Ibi bituma habaho igihe nyacyo, kumurongo kugirango ubone amakuru agezweho kandi ahora agezweho kubicuruzwa bitandukanye, ibiciro byibiciro byinshi, kuringaniza, ahanini ibihe byinshi, bishingiye ahanini ku cyiciro cyibicuruzwa na / cyangwa serivisi.

Gukorana nabaguzi muri sisitemu ya CRM kugirango bimuke ubucuruzi bwakazi

Imicungire yo kugurisha

Sisitemu yubucuruzi yakazi igufasha gukuraho burundu ikintu cyabantu muburyo bwinyungu, nkuko indika kugurisha byose kandi yorohereza kubara ibiro. Ibi bituma akazi karenze rwose kandi bigufasha gutunganya vuba ukoresheje scaneri ya barcode. Iyambere ihuza na mudasobwa, hanyuma isobanurwa kuri konte yawe kandi idasaba igenamiterere ryinyongera.

Igurishwa muri sisitemu ya CRM yo gukora ubucuruzi bukora

Porogaramu yashyizwe mu bikorwa amahirwe yo kugurisha vuba ibicuruzwa n'ibikorwa. Reba ubwishyu bushobora gukorwa mumafaranga, ikarita cyangwa uvanze, na we araboneka kwishyura atishyuye. Nibiba ngombwa, urashobora kureba amateka y'ibikorwa, kora gusubizwa cyangwa, ku buryo, amafaranga yinyongera kuri cheque, siba. Niba hari abanyabukorikori benshi mumpinduka, tubikesha iyi mikorere ushobora kubona byoroshye umukozi, wateje ikibazo, nko kubura. Ikindi gice cyingenzi nuguhindura kashi muri cheque.

Ibaruramari n'imari

Nkuko byavuzwe haruguru, ubuzima bwakazi bushobora gusimbuza software ikunzwe kandi gihenze 1c. CRM isuzumwa iragufasha kubara neza no gutangara hamwe nindangagaciro zifatika, zikaba zivuye kumwanya wazo zikaba zikaba zanditseho, zikora ibikorwa bya Cap, kwishyura, amafaranga yinyongera, etc .) Hamwe nigishushanyo cyinyandiko zibanze.

Reba amafaranga yinjiza na sisitemu muri sisitemu ya CRM yo gukora ubucuruzi bukora

Ukoresheje iyi mikorere ya sisitemu yikora, urashobora kubara amafaranga yumushahara. Hariho kandi ubushobozi bwo kugenzura imyenda n'amafaranga agenda (amafaranga yinjiza n'amafaranga), gushiraho ibyifuzo byo gutanga amasoko no gukurikirana uburinganire mu bubiko.

Hifashishijwe gahunda, urashobora gutunganya imirimo ya cashier mumahugurwa yose, komeza Ibaruramari ryikora ryigihe cyakazi kandi zikabara umushahara wita kuri KPI. Sisitemu ifite ibikoresho byose bikenewe byo kubara, gushiraho raporo yimari na raporo yimisoro yoroshye no kugena ibisubizo rusange.

Ibaruramari nimari muri sisitemu ya CRM yo gukora ubucuruzi bukora

Imibare

Bamenklad igumana amateka yibikorwa byose byubucuruzi kandi itanga abayobozi bafite imibare yuzuye, murakoze kubishoboka kugenzura imirimo ya SC namahugurwa. Imikorere igufasha kumenya iminsi idasanzwe kandi yunguka, umukozi mwiza kandi mubi. Nyuma yo gusesengura aya makuru, urashobora kugereranya ibisubizo byamafaranga no gutegura izindi iterambere.

Niba CRM ikoreshwa mugihe kimwe, iki gice cyerekana ibikorwa byo kugurisha. Kubireba amanota menshi, imikorere yabo yongeyeho.

Raporo yo kugurisha muri sisitemu ya CRM yo gukora ubucuruzi bukora

Kugenzura Ibarura

Porogaramu izuzuza cyane kubungabunga ibikorwa byububiko: kohereza ibicuruzwa, kugenda kwayo, gukurikira ibisigazwa, gusubizwa, kubarura. Mumiterere yabakiriya urashobora kongeramo ubundi bubiko.

Ibaruramari no gukora ububiko muri sisitemu ya CRM yo gukora ubucuruzi bukora

Kuri buri myanya yakiriwe, birashoboka kubona amakuru nka numero yo gutondekanya, igihe cyo kuhagera, ububiko buherereye, CommuneParty, irashobora kwishyurwa kandi yongeyeho ibisobanuro. Iyo wimuka, biragaragara kandi kohereza ibintu.

Ibicuruzwa bishya muri sisitemu ya CRM yo gukora ubucuruzi bukora

IP terefone

Mubuzima, urashobora guhuza amahitamo ane kuri IP Terefone. Kugira ngo ukore ibi, kwishyira hamwe na zadarma, taline, imyembe cyangwa "umuhamagaro wanjye" serivisi birashoboka. Ibisobanuro byose byuburyo bwo gushiraho byasobanuwe mubiro bya serivisi.

Ikiranga ubwacyo gitanga ibintu bikurikira:

Hamagara umukiriya ukurikije gahunda cyangwa ikarita yayo;
Kwerekana amakuru yabakiriya no gutumiza mugihe uhamagaye;
Kuzigama inyandiko y'ibiganiro;
Gukosora ubujurire bwose mumateka.

Hamagara kuri IP Terefone muri sisitemu ya CRM kugirango yitangire ubucuruzi bwakazi

Ubutumwa bwohererezanya ubutumwa no kumenyesha

Usibye guhamagara, sisitemu itanga amahirwe yo kohereza amakuru ya SMS hamwe namakuru ajyanye no gutondekanya abakiriya, bigufasha gukurikirana imiterere yacyo kuri kimwe mu ntambwe.

SMS yohereza muri sisitemu ya CRM yo gukora ubucuruzi bukora

Kumenyesha abakozi n'abakiriya birashobora gutegurwa binyuze kuri telegaramu, imeri cyangwa SMS.

Kugena imenyesha muri sisitemu ya CRM yo gufata Ubucuruzi Busineklad

Icapiro inyandiko

Hifashishijwe crm, birashoboka gucapa inyandiko zose: inyemezabwishyu, tagi, sheki, nibindi, uburyo bworoshye buteganijwe muri Arsenal ya gahunda irashobora kugira uruhare mubikenewe. Urashobora kandi gucapura ibitekerezo kubitumizwa kubakiriya, cheque nyinshi, ibirango bifite kodegisi, amakuru yerekeye kugenda, nibindi.

Inyandiko zandika muri sisitemu ya CRM yo gukora ubucuruzi bukora

Umuyobozi

Mu minsi ya vuba, inyongera yingirakamaro agaragara mubuzima bwakazi nkumuyobozi wakazi. Hamwe nabyo, birashoboka gutunganya neza umurimo wabakozi, kugenzura ubuziranenge bwimikorere no kubahiriza igihe, shiraho imirimo itandukanye no gucunga inzira yo kwicwa kwabo.

Kwishyira hamwe nibiciro abatanga ibiciro

Sisitemu yubucuruzi igufasha kugabanya igihe yamaze gusesengura ibiciro - iki gikorwa gikorwa mu buryo bwikora hamwe no guhora mu bijyanye namakuru yakusanyijwe. Mugihe kimwe, niba nta sosiyete iri kurutonde, irashobora guhora yongerewe intoki.

Gukorana nibiciro Byibiciro Muri Sisitemu ya CRM yo Gukora Ubucuruzi Busingklad

Babana bakurikirana byigenga mububiko, nyuma, bishingiye kumakuru yakiriwe, gusaba gukora porogaramu yo kubura ibicuruzwa no kuyikiza nkinyandiko ya Excel. Mu buryo butaziguye amakuru y'amasoko abikwa mu gitebo kimwe, ikindi kandi, gishobora guhuzwa na telegaramu. Rero, ntibishoboka gusa kwibagirwa cyangwa gutakaza amakuru kubo hamwe nibisabwa ibicuruzwa byaguzwe.

Kwishyira hamwe nibiciro abatanga ibiciro muri sisitemu ya CRM yo gufata Ubucuruzi Babanaklad

Kwishyira hamwe na terefone, intumwa na serivisi

Muri iyi software, guhuza gahunda zegeranye byashyizwe mubikorwa, harimo amafaranga n'amafaranga no kubona terminal, icapiro, intumwa ya telegaramu na papa

Kwemeza umutekano wamakuru

Hamwe na Liveklad, ntugomba guhangayikishwa n'umutekano w'abakozi, abakiriya n'abafatanyabikorwa, kuko barinzwe neza. Serivisi yemeza ibi bikurikira:

Ibanga. Ibisobanuro byabakiriya birahari gusa kuri sosiyete (Ikigo cya Serivisi cyangwa Amahugurwa), kandi ntibishobora kwimurirwa kubandi bantu.
Kurinda amakuru yihariye. Ububiko bukorwa mu kigo cyizewe amakuru, uburinzi bwizewe butangwa na encryption.
Kubika. Bacgup hamwe namakuru yashinzwe buri munsi, usibye, uhitanwa ako kanya muri kopi. Ibi ntabwo yemeza gusa ubusugire bwabo n'umutekano wabo, ahubwo bigufasha kugarura ku kigo cyamakuru igihe icyo aricyo cyose mugihe bikenewe.
Kubahiriza amategeko n'ibisabwa n'amategeko hakurikijwe amategeko ya federasiyo No. 152-FZ yo mu Burusiya.

Ububiko

Dore urutonde rwibicuruzwa, imirimo, kuri bagenzi be, ibikoresho, ibikoresho n'amakosa byakozwe mubakozi, kimwe namakuru yo kugenda kwamafaranga nibipimo.

Ibyerekeranye muri sisitemu ya CRM yo gukora ubucuruzi bukora

Ukoresheje igitabo kiboneka muri iki gice, urashobora gukora amakarita y'ibicuruzwa hanyuma wongere imirimo, gukuramo cyangwa gutumiza urutonde rwibicuruzwa, kora amatsinda mashya, ongeraho amatsinda yo kwamamaza, shyiramo amasoko yo gupima , n'ibindi d.

Sisitemu yerekana muri sisitemu ya CRM yo gukora ubucuruzi bukora

Ubumenyi bushingiye

Igice cyingirakamaro cyane, cyerekana amabwiriza menshi arambuye yo gukorana na sisitemu. Ndashimira "ubumenyi shingiro", abakoresha urushya rwabashya bahoklad bazashobora kumenya ibintu byayo nyamukuru, kandi inararibonye - kuzamura ubumenyi bwabo. Ibi bikubiyemo ibyiciro n'ibikurikira:

Amabwiriza (Ibyingenzi, igice cyimari, igenamiterere);
Iduka (Shingiro, abatanga + igitebo);
Ububiko (Kohereza, kugenda, kubara, kwandika-, igenamiterere);
Imari (Ibitabo byamafaranga, ibikorwa, umushahara, raporo, igenamiterere);
Ububiko (Ibicuruzwa, akazi, TURINGANLATIONS, kwamamaza, ibice byo gupima);
Igenamiterere .
Andi Makuru.

Ubumenyi bushingiye kuri sisitemu ya CRM yo gukora ubucuruzi bukora

Imbere muri buri cyiciro, abayobozi bagenzurwa na rugufi baratangwa, murakoze ushobora kumererwa neza kandi ugahita ukemuke umurimo uwo ariwo wose.

Ingingo mubumenyi bushingiye kuri sisitemu ya CRM yo gukora ubucuruzi bukora

Inkunga ya tekiniki

Inzobere za CRM zo kwikora ibikorwa byubucuruzi bitanga inkunga ya tekiniki zihuse kubakiriya babo, ziboneka hafi yisaha muburyo bwo kugisha inama kuri terefone, imeri no kuganira.

Itumanaho hamwe na tekiniki muri sisitemu ya CRM yo gukora ubucuruzi bwakazi

Kugera kuri Serivise yibicu, hashingiwe kuri gahunda ikora, itangwa muburyo bwa 24/7. Ibishya byose bitangwa kubuntu (nyuma yo guhitamo no kwishyura gahunda ibereye, igihe cyiminsi 7 ibura kandi irahari).

Gahunda y'ibiciro iraboneka muri sisitemu ya CRM yo gukora ubucuruzi bukora

Inyandiko zirambuye, zibisanzwe, nazo zigize inkunga, tumaze gufatwa hejuru. Usibye amakuru yinyandiko yatanzwe muri "Ubumenyi shingiro" kurubuga, serivisi ifite umuyoboro wa YouTube, aho amashusho arenga 30 andi mahugurwa yasohotse kandi ashya.

Amabwiriza ya Video kumurimo muri sisitemu ya CRM yo gukora ubucuruzi bwakazi

Icyubahiro

Imikorere myinshi yo kwikora ubucuruzi buto kandi buciriritse hamwe nubunini bwimiterere yingirakamaro;
Kuboneka mu rubanza rw'iminsi 7;
Imigaragarire yoroshye kandi yumvikana idasaba ubuhanga bwihariye kuri shobuja;
Ubushobozi bwo kwimura amakuru avuye mubindi CRM;
Ubundi buryo bukwiye kuri software ikunzwe 1C;
Gahunda yoroshye yoroshye yibanze ku masosiyete ufite umubare utandukanye w'abakozi, amahugurwa n'ibiro bya Cash online;
Kurinda amakuru no kugira ibanga;
Sisitemu ya Exchaustive - Ubumenyi bushingiye aho ibintu byose byo gukoresha sisitemu hanyuma biga mumahugurwa bisuzumwa muburyo burambuye;
Gushyigikira tekinike 24 hamwe nubushobozi bwo guhitamo uburyo bworoshye bwo gutumanaho.

Inenge

Ntiyabonetse.

Incamake, tubona ko sisitemu ya CRM yabayeho ku ba nyiri ubucuruzi buke kandi buciriritse, imiyoboro n'ibigo bya serivisi bikorera mu nzego zitandukanye. Iyi software igufasha kwikora no koroshya cyane akazi muri sosiyete, urakoze ushobora kwibanda ku yindi mirimo n'imishinga.