Important! Before proceeding with the implementation of the recommendations proposed in the article, check the quality of the Internet connection on the computer - its speed and stability.
Read more:
How to check the speed of the Internet on PC
How to increase the speed of the Internet connection on the computer
After making sure the network, restart the computer and the device connected to it, be it iPhone, iPad or iPod Touch, then go to the instructions.
Read more: How to restart the computer / iPhone
Method 1: Cable Replacement
Despite the fact that third-party manufacturers produce many accessories for Apple's equipment, including Lightning-to-USB cables, a guaranteed stable and trouble-free connection of a mobile device with a computer is able to provide only a corporate. But the original wires have other problems - over time they wear out and are rehearsed, and sometimes damage is irreparable. Be that as it may, the first thing to be done when an error occurs with code 14 in iTunes, it is used to use another cable, and it is extremely desirable that it be new and produced or at least a certified company.
Method 2: Connect to another USB port
The source of the problem under consideration may well be a USB port - incorrectly working or conflicting with neighboring, or rather, with devices connected to it. If possible, disconnect unnecessary accessories from the computer (especially if it is Wi-Fi and Bluetooth transmitters) and insert the cable to another port, then repeat the action, when executing the error 14. Do it with all the free connectors alternately until A positive result will be achieved, and if this does not happen, go to the next step.
Important! If the USB connection is carried out by means of a hub, adapter, extension cord or not through a PC connector, and, for example, in the keyboard or monitor, it is necessary to exclude from this "intermediary" chain and insert the cable directly into the port on the computer.
Method 3: Connect to another PC
If you are sent in good condition and efficiency of the USB cable and directly the connector to which the connection is performed, but still encounter the problem under consideration, if possible, try to connect Apple-device with another, knowingly working computer, where the current version of iTunes is installed . Check if an error will be repeated.Method 4: Liberation of the device on the device
Often an error with code 14 arises due to the fact that it is not enough free space on the iPhone / iPad / iPod. As a result, iTunes simply cannot download and install an operating system update on the device or perform its recovery. The only thing that can be recommended in this case is to free the internal storage is so as possible, and exactly on the volume greater than the data downloaded by the program (the required information is displayed in the download area). Dog temporarily unnecessary, remove unnecessary applications and games, music and photos, restart the device, after which connect it to the PC again and try to perform the procedure.
Read more:
How to free a place on iPhone
How to remove applications on iPhone
How to clear cache applications on iPhone
Method 5: Troubleshooting hardware
In some cases, the problem under consideration occurs due to hardware faults of the Apple mobile device - its battery. It can be both worn (condition below 75%, at which it is extremely desirable to replace) and damaged - swollen (even if it is imperceptible) or have disturbed contacts. It is definitely not to fix it yourself, so you should contact the official service center, to diagnose, according to the results of which specialists will act. Fortunately, the replacement of this component is not expensive procedure.
Note! In a number of thematic forums, a partially damaged battery (for example, swollen or with damaged contacts) is recommended to "treat" temporary cooling or, on the contrary, heating an iPhone / iPad / iPode. From the point of view of physics, this approach has some meaning (the element is expanding or compressed under the influence of critical temperatures, as a result of which it may briefly accept the original shape), but we cannot recommend it to use and call safely.
Another possible, but less likely mechanical cause of the error with code 14 may be damage to the Lightning connector on the mobile device. As in the case of the battery, the only solution is to appeal to the service center and subsequent repairs.
Method 6: iTunes Update
If an outdated version of iTunes is installed on your computer, there is a considerable chance that the problem under consideration arises precisely because of this. Check if updates are available for the program, and if any will be detected, install them. Note that in Windows this software is presented in two options - a classic EXE file from the official website and the UWP application from the Microsoft Store. Appendices for the first download via its interface (in the "Help" menu), for the second from the store. In addition, in the settings you can activate their automatic search and installation.
Read more: How to update Aytyuns on a computer
Note: Since Apple refused to use iTunes as a full-fledged program on topical versions of MacOS, and has divided it into three applications, integrating tools to work with mobile devices in Finder, you can update them only with the operating system. This will be described in more detail in the next part of the article.
Method 7: Operating System Update
To avoid any problems of software and hardware, not only in iTunes, it is extremely important to update the operating system of the device. In our case, it also concerns the computer or laptop, and the iPhone / iPad / iPod, which you first need to turn off apart, and then contact the settings, check the availability of update and install it. In the case of MacOS, it will also be the only solution to the problem voiced in the previous part of the article. For more information regarding this procedure, see the following instructions on our website.
Read more:
How to update your computer on windows / macos
How to update by air iPhone / iPad
Note! Error with code 14 often appears when attempting to update or restore the mobile device from Apple, and one of the possible, albeit temporary, its consequences is the impossibility of running it. Obviously, in the event of such a problem, this step will have to skip.
Method 8: Reinstall iTunes
Usually updates eliminate various errors in the software and operating system, but sometimes it is not enough to solve various kinds of problems, including those considered by us today. In rare cases, the Aytyuns components may be damaged, for example, due to the incorrect installation of software or, oddly enough, its update, improperly performed PC cleaning from file debris, due to various system failures or viral contamination, and it is not always noticeable with usable - Basic, so to speak, visual performance may well be maintained. To exclude from the list of possible reasons for this, you should completely remove the proprietary software from Apple from the computer, and then re-install it. As the first and the second, we have previously been seen in individual articles.
Read more: How to delete and install iTunes
Note: For reasons marked in the "Method 6" of this article, to remove the Aytyuns on topical versions MACOP will not work, so this solution is suitable only for windows.
Method 9: Disable Anti-Virus and Firewall
Software created to protect the operating system in some cases may interfere with the normal performance of its components - both standard and third-party. Antivirus, as well as the built-in firewall, for certain reasons, is able to block some functions of programs, for example, fully or partially overlapping them access to the Internet. At the same time, to use iTunes in a bundle with the iPhone / iPad / iPod, the presence of a connection to the network is mandatory, and its absence may well cause various problems, including the error with code 14. In order to eliminate this assumption from the list of possible causes , It is necessary to temporarily deactivate protective software.
Read more: How to temporarily disable antivirus / firewall
Method 10: Elimination of the conflict
Sometimes the normal functioning of the Aytyuns may not impede antivirus software, and other programs running and used at the moment. Close everything except the branded software from the EPLL, also follow the recommendations from the previous part of the article, then connect to the iPhone / iPad / iPode to the computer and follow the steps that the error 14 occurs is quite possible, it will no longer repeat.Method 11: Checking the system for viruses
The virus infection of the operating system can provoke many problems in its work, which is often difficult not to notice. But sometimes malware is extremely modest, disturbing the performance of individual components of the OS and / or used within its framework. It is possible that in the case of an error 14, ITunes suffered or we mentioned at the very beginning of the USB port article (their program component), providing communication between the computer and external devices. Therefore, check the OS on viruses, preferably using a special antivirus utility, and if any will be detected, get rid of them. Do this will help you separate instructions on our website.
Read more:
How to check PCs for viruses without antivirus
Programs for searching and removing viruses
How to find and remove virus from a computer
How to protect PC from viral infection
Method 12: Appeal to Apple technical support
It is extremely rare, but still it happens that none of the decisions offered under this article turns and the error with code 14 still occurs in Aytyuns. Everything that remains in this case is to contact representatives of the EPL support service and describe them in detail not only the problem itself, but all those actions that have already been made to eliminate it. You can contact specialists from the company both on a separate page of the official site and in a mobile application - the necessary links are presented below.
Contact Apple Support
Download Apple Support app
