Thanks to a huge assortment and convenient ordering, constant discounts and coupons and low prices, people are increasingly turning on Aliexpress to buy goods of any complexity. However, sometimes we accept impulsive solutions or a paid order does not come or turns out to be absolutely not as we waited. In such situations, you can always contact the seller or open a dispute to resolve the problem. Taking advantage of one of these features, after some time, we do not find money that should have come back to our account. What if the trading platform does not return the money? Let's deal with.
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In this article, we will not talk about how to make a refund. The theme of today's material is aimed at solving a problem in which as a result of the cancellation of the order or unsatisfactory quality of sending or its absence at all, you requested refund / compensation and cannot get money back. Since according to the rules of the Regulations for the Protection of Customers Alispress, you may require compensation for damage or cancellation of another unsent order, to achieve their receipt in most cases is not difficult. Consider the variations of the return of money during different situations, but before you you need to know when there is a guarantee for refund:
- Low quality product / does not match the description - a full return of the amount when sending an order back to the seller or partial compensation by the seller if you wish to leave a purchase.
- The goods came significantly later than the specified period - extension of the protection period of the buyer with the possibility of partial / complete cost compensation, if he did not come by opening a dispute.
- The goods did not come - a full refund regardless of the reasons, the cost of delivery (if it was paid) is not compensated.
- The goods have no one color / size - exchange or partial compensation, the goods remain at the buyer.
- The wrong product came - partial or full refund of the paid order.
Do not abuse your capabilities: if the goods have stayed for a while, this is not a reason to ask for reimbursement of its value. The seller will refuse you and the administration will rise on his side. At the same time, consider that the buyer's protection is open to any product, and this is written immediately under the shopping and addition buttons to the basket of goods.
By clicking on this inscription, you will open the window with the instructions on this topic, which will allow competently execute returns and deal with sellers in case of problems.
Situation 1: Opening a dispute to refund
So, you did not receive an order, got the goods broken / non-working / in another configuration and decided to figure it out about this with the seller. In personal correspondence, he refuses to return money at least partially, referring to his innocence. According to the rules of the site in any of these cases, you just need to require full reimbursement of the purchase cost, and if the store is not going to satisfy this claim, do not waste your time and open the dispute. This will help our next article.
Read more: Opening a dispute on Aliexpress
According to some recommendations of buyers, it is better not to demand a complete refund, but to leave the seller at least $ 1. So more chances to quickly settle the conflict without attracting the administration.
However, this is just half anteen. It is equally important to behave correctly in the dialogue and prepare irrefutable evidence, since the site administration is plugged in stubborn sellers and helps to solve the issue in the form of an independent person. About how to exit the winner from the dispute, described in detail in our separate material, which we recommend reading entirely and completely, especially if you are then planning to make purchases on this site. Remember that a subsidized buyer will be able to defend any of their rights and reduce all the shortcomings of such online purchases.
Read more: How to win a dispute on Aliexpress
Each user has its own personal rating: gold, silver, platinum, diamond. At high levels (from frequent and active buyers), disputes and returns are processed faster that you will be only on hand. Low level owners will have to wait for their turn. You can see the personal level in the "Center of Privileges" by opening your own profile.
Situation 2: lack of money back after dispute / cancellation
When you have already settled the conflict through an open dispute or simply by canceling the order, and the seller / administration has been prescribed to pay, the recovery process will take some time. Usually the entire necessary information is specified in the dispute itself. In general, the return is carried out in the same way as the posturity: the order value is determined in dollars and converts at the inner course of the site in rubles or hryvnia. This amount is written off your card for payment. Upon compensation, Aliexpress again sends dollars, which are then converted into your country's currency.
The entire return process on average takes 3-5 days per card, up to 7 days per e-wallet, 1 day on Alipay. In rare cases, a delay may occur: on maps of various banks - up to 20 days, the remaining payment systems - up to 10 days. The same applies to the return of money after the cancellation of another unsent order. Payment occurs on the same payment system or a map, where the goods were paid by the buyer.
Do not forget that you can and track the movement of the means in the history of the dispute.
If during this period did not return the money, although the seller or administration agreed to this and should have been paid, you will definitely need to contact the Service Support Service. Probably, the translation occurred with an error or lost. There were stories when buyers came back after a couple of months, someone had to contact technical support several times. However, this is still an extremely rare phenomenon, in the overwhelming majority of such operations, the outcome was successful for both sides.
Situation 3: The dispute was closed in favor of the seller
Sometimes it happens that during the open dispute the seller refuses to pay you compensation, and the dispute connected after the exacerbation is supported by Aliexpress rises on its side. As a result of these Peripetias, the administration takes the final decision, and if it closed the dispute without paying you money, it means that it is most likely that you were the wrong situation. As they say, ignorance of rules does not exempt from responsibility. Do not forget: To compensate for money on your part, there should be weighty arguments that imply that the seller allowed the error, sending the wrong product that you ordered, or did not provide delivery on time. Claims by type "The thing corresponds to the description, but did not fit / did not like it personally," or "I urgently need money," "I found the goods better, cheaper" is not accepted. At the same time, even for partial inconsistency of the characteristics specified on the product page, you are entitled to demand compensation.
After closing the dispute, you can, of course, try to appeal the decision by contacting the support service around the clock, but the chances of revising the conflict are extremely low and possible only in the case of the provision of irrefutable evidence of the seller's guilt or a really incorrect decision of the dispute by the representative of the site administration.
Read more: Apply to the Technical Support Service Aliexpress
In conclusion, we want to note that you should not worry about the return of money if the situation was safely resolved in your favor. The fact is that before pressing the ordering confirmation button, all paid tools are reserved on the Aliexpress account, and the seller can get them only when you take the parcel. So if you expect partial or complete money compensation, and it is delayed - do not worry: perhaps some difficulties in refund processing have arisen and Ali Extress or your bank / payment system are engaged. And if the seller unreasonably denied you in compensation, unwrap the dispute without thinking. Initially, the site takes care of its status (like many honest sellers who do not bring the situation to the dispute that undermines the reputation of their store) and the client base, so it will try to endure a loyal solution, but strictly following the rules of service.