From time to time, safari users may encounter an unpleasant phenomenon - the browser ceases to open or some specific site or all at once. Today we want to consider the reasons for this phenomenon and provide possible solutions to the problem.
Troubleshooting sites
The reasons for which Safari cannot open certain pages on the Internet can be divided into two large groups: associated with the work of the browser and not related to it. Universal sources of problems can be the following:- No internet connection - If there are problems with connecting to the worldwide network on a computer and telephone, it is not only Safari, but also other browsers, as well as other applications using the Internet;
- Problems with a resource to which access is required - on the site there may be technical work, a specific page or the entire portal can be removed, the site is not available from your country;
- Hardware problems with a computer or telephone - failed the network equipment of the gadget, rarely, but still meets.
These reasons do not depend on the work of the browser itself, so the methods of their elimination should be considered in separate articles. Next, we focus just on malfunctions relating directly to safaris.
Macos.
The desktop version of the Apple browser may not open pages for a variety of reasons. Consider a typical procedure of action, in each step of which we will confirm or eliminate one or another malfunction.
Restart Safari.
The first thing is to close the browser and open it after a while - perhaps a single software failure occurred, which can be corrected by the renatar of the application - just close it and run again after a while. If this does not help, pay attention to the message that is displayed instead of the desired page - the cause of the problem is indicated in it.
Check the address entry
If the error is specified as "Unknown", the process of determining the source of the problem. First of all, it is worth checking the correctness of the introduction of a resource URL, access to which cannot be obtained - click on the address bar and make sure that it is entered correctly.
Forced Updating Page
When the address is entered correctly, try forced to update the page without using the cache - Hold down the Option key, then select "View" - "Reload this page without accessing the cache."
Expansion checks
It is also worth checking loaded extensions - often some of the browser's normal operation may interfere.
- Use the toolbar, the Safari menu - "Settings", or click Command +, "key combination.
- Next, go to the "Extension". The list of all installed plugins is displayed in the left menu - remove the marks from all active.
- Close the settings, then restart the browser. If there are no problems with downloading sites, open the extensions list again and turn one of them, after which restart the browser again. Take the operation until you find a problem addon to be deleted. The Safari extension is a separate application loaded from the App Store, so it should be uninstalling the same as the other software.
Read more: Deleting applications on MacOS
Change DNS
Sometimes the cause of the problem may be DNS servers. The provider DNS is sometimes unreliable, therefore, in order to check, they can be replaced with public, for example, from Google.
- Open "System Settings" through the Apple menu.
- Go to the "Network" section.
- Click on the "Advanced" button.
- Click the DNS tab. Server addresses are added to the menu on the left - find a button with a plus sign under it and press it, then enter the server address, 8.8.8.8.
Repeat this operation, but now enter 8.8.8.4 as addresses.
- Check the web browser - if the problem was in the DNS servers, now everything should be loaded without problems.
Disable DNS Prefetching
In the Safari version embedded in Macos Mojave, a new technology accelerate access to the Internet, called DNS Prefetching appeared. In most cases, this technology works as it should, but sometimes it happens, why the pages stop loading. You can try to disable this technology.
Attention! Further actions should be performed with a closed browser!
- You will need to open the "Terminal", you can do it through Launchpad, the Other folder.
- After starting the "Terminal", enter the following command to it, and then press ENTER:
Defaults Write Com.apple.safari WebKitdnsPrefetchinenabled -Boolean False
- Next, run the safari and check if page are loaded. If the problem is still observed, close the browser and enable the DNS Prefetching Service Command input:
Defaults Write Com.apple.safari WebKitdnsPrefetchinenabled -Boolean True
Installing updates
Sometimes the problem in the work of the browser occur due to the fault of the developers. Apple is known for the operational correction of program defects, so if problems with Safari occur by their fault, most likely the update has already been released, which removes them. You can check the availability of update via the App Store, the "Update" item.
Resetting system to factory settings
A radical solution to the problem, if none of the proposed methods helps, will be Factory Reset MacBook or poppy. Make sure you have a backup of important data, and then use instructions from the link below.
Lesson: Reset MacOS to factory settings
As you can see, the reasons why Safari cannot open pages, there are many, as well as the problems of eliminating the problems they cause.
iOS.
In the case of Safari for the mobile OS from Apple, the problem of problems will be smaller, as well as methods of eliminating them.
Restart applications
The first way to solve the problem is the restart of the application.
- On the home screen, open a list of preview of running applications - you can do it by double click on the touch ID sensor (iPhone 8 and earlier versions) or swipe from the bottom edge of the screen (iPhone X and newer).
- Swipes to the left or right find the preview of the safari. Swim it up.
For loyalty, you can close other applications.
- After that, try re-open the browser and download any page. If the problem is not solved, read further.
Restart iPhone
The second solution is to restart the device. Ayos is famous for stability, but even it is not insured against random failures, among which there is a problem with the opening of pages in safaris. Eliminate similar problems can be ordinary reboot of the device. About how to do this, we have previously written in a separate manual, available on the link below.
Read more: How to restart the iPhone
Cleaning cache Safari.
In some cases, problems with opening sites occur due to failed data in the cache. Accordingly, it is possible to troubleshoot the browser data cleaning. We have already written about this procedure.
Lesson: Cleaning Safari Cache in iOS
Update Safari.
As in the case of a desk version, sometimes a failure to make an error in the application code. If this happened, the developers will quickly prepare an update, so you can check if there is no such for safari. This browser is also part of the operating system, so the update on it can only be installed along with the iOS update.
Read more: iPhone update
Reset device
If the reasons are completely excluded from the browser, the device equipment is properly installed, the latest updates are installed, but the problem with opening the pages is still observed, it is worth trying to reset the device to factory settings, after creating a backup of the data.
Lesson: How to Reset iPhone
Conclusion
Now you are known to solve problems with opening pages in the Safari desktop and mobile version. Actions are simple, even a novice computer or a smartphone / tablet from Apple will cope with them.