Method 1: Verification of server status
Often, when using the official mobile application, VKontakte may have different kinds of faults, expressed in improper operation of any functions up to the impossibility of authorization or open the client. There may be a lot of reasons for this incident, but first of all you need to simply check the status of the servers.
Check VKontakte on Downdetector
Use the reference above and look at the status of the social network. If the page displays the "no failure" value, you can safely continue learning the instructions.
Otherwise, when signing "possible problems" or "failures" is best waited for a while, at the same time reading comments on the site of the same service.
In addition to what is said before you change the device on the device itself, be sure to take advantage of either the PC version of the social network, or the mobile site.
Method 2: Installing Updates
If the automatic installation of updates is disabled on the mobile device used, perhaps the reason for the inoperability of the VC is precisely in this. To troubleshoot the problem, you need to visit the official page of the application in the application store and use the Update button.
Download VKontakte on Android
Download VKontakte on iOS
Method 3: Clearing application data
When saving problems with performance in the new version of VK, especially if you have just installed updates for a very large period of time, you should clean the application from the data on operation. For this, the appropriate tools are provided on Android and iOS.
Read more: Cleaning cache applications on the phone
Method 4: Reinstalling the Client
Despite the overall high performance of the VKontakte application, sometimes malfunctions can occur in its work, to get rid of which is possible only by full reinstall. To implement this task, you will have to first delete the program to the following instructions below and subsequently install from the official page in the App Store or Google Play.
Read more: Removing VK from a smartphone
Method 5: Virus Check
Regardless of the mobile platform used, the infection of the phone is extremely rare, but under certain circumstances, it is still possible. And since it may well be the cause of the inoperability of software, including the client VKontakte, should be verified and, if necessary, remove malicious programs.
Read more:
Cleaning iOS from viruses
Removing viruses on Android
Method 6: Adding VPN
When using the Internet in countries where VKontakte is blocked at the level of legislation, problems with the non-working capacity of the client are a normal phenomenon. To get rid of it, you should install one of the VPN applications and configure the bypass of restrictions by replacing the IP address of the smartphone.
Read more:
Configuring a VPN on the phone
Solutions in case of blocking VK
Appeal to technical support
If none of the options considered by us did not bring due results, you should create and send an appeal to the technical support of VKontakte. To do this, you can use or a mobile application if at least some functions work, or a full PC version.
Read more: How to write an appeal to the support service
If possible, be sure to be interested in friends or on information resources on the Internet about the status of the VK, since the most often malfunction is common. In addition, if the problem is not in the application, alternative customers like Kate Mobile will also not work, which is actual only the first way.