What to do if the aytyuns does not see iPhone

Cause 1: Cable

The Lightning-to-USB cable is the first thing to pay attention to the situation when iTunes does not see the iPhone. Apple mobile devices are extremely sensitive to accessories, so if a non-original, cheap wire from an unknown manufacturer is used for a bundle with a computer, it is impossible to guarantee its correct operation. However, the problem under consideration may well arise with corporate products - cables are wearing and damaged and damaged, and it is not always possible to notice visually. Therefore, first of all, it is necessary to check its condition and, if possible, use another.

Cause 2: USB port

Perhaps the culprit of the problem is not a wire, but a connector on a computer or laptop to which it connects. In this case, you should use another free port. At the same time, in the case of the system unit, it is important to do this on the rear panel, directly, without using various adapters, hubs, cartriders and extension cords.

Note that sometimes other USB devices connected to a PC or laptop can be interfered. Try to disable them, it is especially important to do with receivers and wireless transmitters Wi-Fi and Bluetooth. Then, alternately insert the cable into all the free connectors until you make sure that the iTunes and iTunes recognize the iPhone, and if this does not happen, go to the next decision.

Cause 3: No trust between devices

In order for the computer, and with him, the iTyuns recognize the iPhone, there must be confidence between devices - in fact, this is a pairing permission, the request of which appears when the first connection is first connected.

1. Disconnect the iPhone from the PC, and then connect it again. Run iTunes.
2. In the notification window, which will appear in the program, click "Continue".



3. Unlock the phone screen (perhaps only after that the computer will see it, and a message from the previous step will appear in the Aytyuns), tap "trust" in the window with a question, and then enter the protective password code.



After performing these actions, iTunes should see the iPhone, and you can work with it, but if this does not happen, go further.

Cause 4: Device Failure

Perhaps the problem under consideration is a single collection that occurred either with a computer or with a telephone. Restart both devices, after starting the PC, open only aityuns on it, closing the rest of the programs, and connect the iPhone. If it is still not recognized, go to the next step.

Read more: How to restart the computer / iPhone

Cause 5: iTunes version

If you use an irrelevant, outdated version of Aytyuns, it may well cause the problem under consideration with the visibility of iPhone. Check if the update is available for the program, and install it. More detailed about this on the example of versions from the Official Site Apple and Microsoft Application Store, we previously told in a separate instruction.

Read more: How to update iTunes

Reason 6: ITunes failure

The probable culprit of the problem is sometimes not a device or outdated software, but a failure in the work of the latter. Thus, Aytyuns may be damaged due to incorrectly performed installation or update, too diligent cleaning of the system from garbage, viral contamination and a number of other reasons. The easiest way to eliminate them by reinstalling the program - on the correct implementation of this procedure, we previously wrote in individual articles.

Read more: How to completely remove and reinstall iTunes

Reason 7: Portable Driver

In order for the iPhone to work correctly with Windows and functioning in its iTunes environment, an appropriate driver must be present in the operating system. Typically, the latter is installed automatically when the devices are first connected, but sometimes it may be damaged or outdated. The solution in this case will be an update or reinstalling.

Note: Aytyuns for Windows is available in two versions: the first is downloaded in the form of the usual EXE installer, the second is from Microsoft's brand store. Based on this, further instructions are different.

Option 1: iTunes from Apple

1. Disconnect the iPhone from PC and close iTunes.
2. Unlock the phone screen and re-connect it to the computer. If Aytyuns opens, close it.
3. Call the "Run" window by pressing the "Win + R" key, enter the following command and click "OK" or "ENTER".

   % ProgramFiles% \ COMMON FILES \ Apple \ Mobile Device Support \ Drivers

   

   Read also: How to open the "Run" string on a computer with Windows

4. Find the file with the name USBAAPL64.INF (in the 64-bit / bien / version of the program) or USBAAPL.INF (in 32-bit) and having the type "Information for installation". Click on it right-click and select "Set".

   

   Advice: In order to see the type of file, change the representation of the items in the folder to the "Table".

   

5. Disconnect the iPhone from the PC again, restart the latter.

After starting the system, connect the phone to the computer again and check whether it is displayed in Aytyuns.

Option 2: iTunes from Microsoft Store

1. Disconnect the iPhone from the computer and close iTunes.
2. Unlock the device and connect it back to the PC. If the program spontaneously starts, close it.
3. Right-click on the Start menu and select Device Manager.

   

   See also: How to open "Device Manager" on a Windows Computer

4. Expand the "Portable Devices" section and, focusing on the name, find your phone there. Press the right mouse button on this item and select "Update Driver".
5. In the window that appears, use the "Automatic Driver Search" option.



6. Wait until the search procedure is completed, download and install software.

   

   Note: If the notification indicated on the image appears, it means that the suitable drivers have already been installed.

7. Check if any updates are available for OS and / or its components. To do this, open the "Parameters" ("Win + I" keys) and go to the "Update and Security" section.



8. Click on the "Check for updates" button, and if any will be detected, download and install them.
9. Disconnect the iPhone, restart the PC.

Re-connect the device, run the aytyuns and check the problem. Most likely, it will be eliminated.

Cause 8: Driver and AMD service (s)

In addition to the standard portable device driver, for the correct interaction of the operating system, iTunes and iPhone you need another component - Apple Mobile Device USB Driver. Sometimes it flies or starts working with errors. Check it and, if the problem is detected, correct it, as follows:

1. Run the "Device Manager" by using the method from the previous part of the article or the "Run" to which the command specified below and confirm it.

   Devmgmt.msc.



2. Expand the "USB Controllers" section and find "Apple Mobile Device USB Driver" in it.

   

   Note! If the driver is not in the list, expand the "USB Device Manager" in the "Device Manager", right-click on Apple Mobile Device USB Device, select "Delete Device" and confirm this procedure. Reboot PCs, after which you repeat from previous steps.

   

3. Further actions depend on how the driver is displayed. Each of the possible options will consider separately.

Option 1: Apple Mobile Device USB Driver

If in the list "USB controllers" driver is displayed precisely under the title name and with a standard icon specified in the subtitle and with a standard icon, as shown in the image below, it means that there are no problems with it. You can immediately move to the last part of the article.

Option 2: "Unknown device"

If Apple Mobile Device USB Driver is missing in the list or displayed as an "unknown device", you must use another Lightning-to-USB cable or connect the iPhone to another computer if this feature is available. If the problem persists on another PC, contact Apple Support, using this link or separate application available on the App Store.

Apple Product Support Page

Download Apple Support app

Option 3: Driver with error symbol

If there is one of the error icons below next to the name of the Apple Mobile Device USB DRIVER, this indicates the presence of problems with the driver or service of the same name, the elimination of which we will come further. Actions are performed in three stages.

Restarting AMDS service

Typically, this problem is accompanied not only by the error icon in the Device Manager, but also the message of the following "given * device name * cannot be used, because The Apple Mobile Device service is not running. "

1. Close the iTunes program and disconnect the iPhone from the computer.
2. Call the "Run" window, enter the following command in it and run it by pressing "OK" or "ENTER".

   Services.msc.



3. Find the service list in the list of Apple Mobile Device Service, click on it right mouse button and select "Properties".



4. While in the General tab, in the "Startup Type" drop-down list, select Automatically.



5. Click "Stop" and then "Run" service, after which alternately use the "Apply" and "OK" buttons to confirm. Close the window.



Restart the computer, connect an iPhone to it and check if it sees it. With a large probability, the problem under consideration should be eliminated.

Preparing to eliminate conflict with protective

An error in the Apple Mobile Device driver can be caused by the conflict between the iTunes program and installed on the computer protective in antivirus and / or firewall, and both third parties and standard. To eliminate it, you will need to do the following:

Note: The recommendations suggested below should also be performed if you failed to restart the Apple Mobile Device Service service or it did not give a positive result.

1. Check the date and time settings on the computer - they must correspond to reality and determine automatically.

   Read more: Setting the date and time on PC with Windows



2. Log in to the system from under the administrator account.

   Read more: How to log in to windows as an administrator

3. Make sure that the latest version of iTunes and Windows is installed on the computer. Both actions have already been considered above.

   Read more: How to update windows to the latest version

4. Check the availability of updates for antivirus and, if any will be available, set them.



5. Restart the computer and go to the next step.

Elimination of a conflict with protective software

Before proceeding to execute the instructions below, temporarily disconnect the antivirus software. Connect the iPhone to the computer and check whether it is displayed in iTunes. Even if this does not happen, not including antivirus, proceed to the following actions.

Read more: How to temporarily disable antivirus

1. Open the system firewall. The easiest way to do it through the "Run" window, to which you want to enter the following command are to.

   firewall.cpl



2. On the sidebar of the opened snap-in, follow the link "Resolution of interaction with the application or component in Windows Firewall".



3. Click on the "Edit Settings" button.



4. In the list "Allowed Programs and Components" find Bonjour Service. And make sure that in front of this name, a check mark is installed in the checkbox "Private".

   

   Next, find iTunes. (or iTunes.msi. ) - Both ticks must be installed for it.

5. If you do not see one or both programs in this list, use the "Resolve Other Appendix" button at the bottom.



6. Click "Overview" and go to one of the following locations, depending on which program you need to add.
   • C: \ Program Files \ iTunes \
   • C: \ Program Files \ Bonjour \



7. Highlight the executable application file - iTunes or Bonjour, respectively. Click "Open."



8. To confirm, click "Add".



9. Return to the "Allowed Programs" window and perform actions from step 4 of the current instruction, then click "OK" and close the firewall.
10. Restart the PC, after which you re-install or update the driver by using the instructions from the previous part of the article - "Cause 7".

If the Apple Mobile Device driver or the same name is the culprit of the problem under consideration, it will definitely be eliminated, which means that iTunes will see the iPhone.

Cause 9: iOS

If the Jailbreak procedure was performed on your iPhone, implying interference with the operating system, or in IOS work there were any errors and failures, it may not see the device because of this. The only available solution in such a situation will be the recovery of the phone in DFU mode. This procedure is an emergency and implies deleting all data, so before proceeding with it, be sure to back up. You can find out about how it is running, it is possible from the instructions below below - it is written on an iPad example, but for the iPhone algorithm you need exactly the same.

Read more: How to restore iPad in DFU mode