Sometimes there may be a situation where the long-awaited translation can not come to your wallet or when replenishing your balance in the terminal you did not wait for money on my account. Let's try to deal with these problems.
Did not come money when replenished from the terminal
If you used the terminal to replenish, and the money did not come, while all the data you specified correctly and kept the check, most likely there are a problem with the terminal. Contact its owner, its contact details must be printed on the check. If you have lost a check, information about the owner of the terminal can be found on the device itself. If the owner confirmed sending money, write a letter to the Yandex Support Service.Money Transfer did not come
All translations carried out in Yandex occur instantly and each such operation can be traced. If you drop the version of fraud, and all details you indicated correctly, it is possible to translate protected by the code. It establishes the sender if he wants you to receive money only after you fulfill any obligations before him. Of course, he could also activate the code by mistake. In any case, you need to learn from the sender this code (if any).
READ ALSO: How to make a transfer to Yandex Money Wallet
In case of fraud, contact the Technical Support of Yandex.
By the way, to eliminate the input of incorrect details, you can send a person who has to send money, its business card that contains your data and the sum of the translation. You can find a link to the business card by clicking on the button of your account in the upper right corner of the screen.
We advise: how to use Yandex Money
If such problems occur, the main thing is not a panic. In any case, you can always apply for the help of technical support professionals.