Naphezu kwenani elikhulu lemininingwane yezethenjwa kusayithi naku-Intanethi, abathengi abaningi nge-Aliexpress basanemibuzo eminingana engeke ixazululwe ngale ndlela. Ukuthola ukubonisana noma usizo ekuxazululeni umbuzo, abaningi bafisa ukubhala ngokuxhaswa kwezobuchwepheshe futhi bathole impendulo evela kummeleli wenkampani. Leyo yinkinobho nje yokuxhumana ne-opharetha engatholi. Noma kunjalo, kungenzeka ukuxhumana nokwesekwa.
Isikhalazo ku-Aliexpress yezobuchwepheshe
Eminyakeni embalwa edlule, lapho i-AliExpress yathandwa kakhulu eRussia, yaqala ukuzivumelanisa nomsebenzi waleli lizwe. Ingxoxo e-inthanethi yavela lapha, lapho kwakulula khona impela ukuthola ukuxhumana no-opharetha. Kodwa-ke, ngenxa yokugeleza kokuhlinzwa kwabathengi, ubuza imibuzo efanayo, i-caliper yamane yahluleka ukusebenzela wonke umuntu ngokushintsha isu lesevisi. Lesi sigaba sasifihlwe sijule kancane, futhi sixoxe nesisebenzi esiphilayo, kwaba nzima kakhulu ukufika engxoxweni, ngoba ekuqaleni uyeluleka umsizi we-robotic.
Bhala uhlu lwemibuzo unelungelo lokufaka isicelo sokusekelwa kwezobuchwepheshe:
- Amafutha amafutha ngokukhokha. Imvamisa, izindaba eziningi ziwela lapha, lapho i-oda lingakhokhwa khona futhi ungayi esizeni.
- Isinqumo esingagculisi sokulamula engxabanweni. Kwenzeka ukuthi isinqumo se-Aliexpress siyasekelwa, umthengi akasenelisekile, futhi ngemuva kwezikhathi eziningana ukuphambuka kwawo, impikiswano ivalwa ngokuzenzakalelayo nenqubekela ngezinqumo ezihlongozwayo. Uma umthengi esangavumelani futhi akholelwa ukuthi isisebenzi sesayithi senze iphutha, sibalwa kabi ohlangothini lomthengisi, ngenkathi sinobufakazi, lungaxhumana nokwesekwa ngalolu daba.
- Isikhalazo sezimpahla. Lapho ukhomba ikhwalithi embi, izimpahla ezingekho emthethweni, ungashiya isikhalazo ngokumelene nayo esigabeni esikhethekile esinikeza izinketho ezi-4 zokuhlanganisa isimangalo. Noma kunjalo, ezimweni ezingejwayelekile, ngesidingo sokususa izimpahla esizeni, ungaxhumana futhi ngqo kuchwepheshe.
Xoxa ngeTmall.
Ngokufanayo, izinto ziphethwa ngokuhlukaniswa kweRussia of Aliexpress ezibizwa ngeTmall. Njengoba uqonda, imibuzo ixazululwa lapha kuma-oda enziwe ngalesi sitolo online, ngoba abasebenzi bayazi ama-nuances amaningi maqondana nokusekelwa kwama-oda athunyelwe ngaphakathi ezweni.
- Lapha ekhasini eliyinhloko lesayithi kukhona inkinobho ethi "I-ONLINE CHAT".
- Kodwa-ke, lapho uqhubekela phambili engxoxweni uhlangana ne-robot.
- Umgomo wokubiza opharetha bukhoma ufana nalokho esikubhalile ngenhla. Lokhu sekwenze lokhu ngokukhetha umbuzo othi "Ngizothola imbuyiselo nini?", Ukuphambuka kokuhleleka kusuka ohlwini ngakwesokudla nokukhethwa okulandelayo kwenketho "okunye". Eqinisweni, kuzokusiza opharetha ofanayo we-EVA avumelaniswe ne-Tmall. Kuzohlongozwa isixhumanisi esifanele ukubiza uchwepheshe engxoxweni.
Inketho 3: Isicelo seselula
Kulabo abane-application ephathekayo ebaluleke kakhulu, akudingekile ukusebenzisa ikhompyutha ekuxazululeni imibuzo yakho. Kunesimo esifanayo ngokuphelele sengxoxo enezici ezifanayo zenselelo yeSikhulu Sokuxhaswa Kwezobuchwepheshe, esichazwe kunguqulo 2.
- Nweba uhlelo lokusebenza bese uya kwingxenye ethi "Iphrofayela Yephrofayela".
- Kusuka kuhlu lwemisebenzi, khetha u- "Service Support".
- Skrolela phansi ekhasini phansi bese uqhafaza inkinobho ethi "Online Service".
- Landela izincomo okuxoxwe ngazo ngenhla.
Ekuphetheni, kufanele uphendule ukuthi abanye banikezwa ukusebenzisa i-imeyili ukuxhumana, ukuthumela incwadi kwelinye lamakheli amathathu eFomu *@aliexpress.com. Ngeke sikuncome lokhu, ngoba akusona esisemthethweni futhi abasebenzi: Izincwadi aziyi lapho. Ayikho isayithi nezinombolo zocingo ongabiza ngazo umsebenzisi ojwayelekile onombuzo noma ubunzima. Ungabizi ukuthi lezi zinombolo ezitholakala kwi-Intanethi, okusolwa ukuthi zenzelwe ukuxhumana ne-AliExpress, okungenzeka, kumane nje kuyizinto ezingafanele zikopishwe kusuka kwenye indawo noma inkohliso enenselelo ebizayo. Namathela eSoviet enikezwe kule ndatshana, kanye nesidingo sokufuna le datha kumane kunyamalale.