The text of the error message is not very clear, especially for the novice user, because it is not clear about what exactly the media in question and it can be assumed (incorrectly) that the case in the SSD, or a new hard drive, which is being installed (more on that here: Do not see the hard drive to install Windows 7, Windows 8, and 10), but usually it is not so in another case.
Basic steps to correct the error "Could not find the required driver support", which will be described in detail in the instructions below:
- If you install Windows 7, and do it with flash (see. To install Windows 7 from a USB drive), connect the USB storage device to the USB 2.0 connector.
- If the disk with the distribution recorded on DVD-RW, or has not been used for a long time, try to re-write the boot disk with Windows (and it is better, perhaps, try to install from a USB drive, especially if there are doubts about the full functionality drive for reading CDs).
- Try writing installation flash drive with another program, see. The best program to create a bootable USB drive. For example, relatively frequently (for unclear reasons) the error "Could not find the necessary drivers for the optical drive" users see recorded in the USB drive UltraISO.
- Use another USB storage device, remove the partitions on the current flash drive if it contains several sections.
- Re-download the ISO Windows and create the installation drive (the case could be damaged in the image). How to download the original ISO image of Windows 10, 8 and Windows 7 from Microsoft.
The main reason for the error was not found driver media to install Windows 7
Error "Could not find the required driver support" in the Windows 7 installation the most often caused by (especially in recent times, as we update our computers and laptops users) that bootable flash drive for installation is connected to the USB 3.0 connector, and the official installation of the OS program It has built-in driver support USB 3.0.
Easy and quick solution to the problem - to connect a USB flash drive to a USB 2.0 port. They differ from the connectors 3.0 - that they are not blue. As a rule, then the installation takes place without errors.
More sophisticated ways of solving the problem:
- Record on the same USB flash drive USB 3.0 drivers for the official website of the laptop manufacturer or the motherboard. Provided that there are these drivers (may be part of Chipset Drivers), but they definitely need to record in uncompressed form (ie not as exe, but as a file folder inf, sys, and possibly others). When installing click "Browse" and specify the path to these drivers (if the drivers are not on the official websites, you can use the Intel and AMD sites to find the USB 3.0 drivers for your chipset).
- Integrate USB 3.0 drivers in Windows 7 image (this requires a separate manual, which I have at the moment is not present).
Error "Could not find the necessary drivers for the optical drive" when installing from a DVD
The main reason for the error "Could not find the necessary drivers for the optical drive" when you install Windows from a disk - damaged disc is not readable or a DVD drive.
At the same time, damage can not see, and on the other computer system with the same drive without any problems.
In any case, the first thing to try in this situation - or record a new Windows boot disk, or use a bootable USB flash drive to install the OS. The original images are available for installation on the official Microsoft site (above provides instructions on how to download them).
Using other software to burn a bootable USB drive
Sometimes it happens that the message about a missing driver, the carrier appears when you install Windows 10, 8 and Windows 7 from a USB drive recorded a particular program and does not appear when you use the other.
Try:
- If you have a multiboot USB flash drive, the drive to record with a single, for example, with the help of Rufus or WinSetupFromUSB.
- Just use another program to create a bootable USB drive.
Problems with the boot flash
If these items in the previous section did not help the case may be, and in most USB flash drive, if possible, try to use another.And at the same time check that does not contain Does your bootable flash drive multiple partitions - it can also lead to the emergence of such errors during installation. If it does, remove the partitions, see. How to delete partitions on a flash drive.
Additional Information
In some cases, an error may be caused by damaged manner ISO (load try again or from another source) and the more serious problems (e.g., wrong working RAM can lead to corruption of data when copying), although this is rare. However, if possible, should try to make an ISO download and creation of storage for Windows installation on another computer.
The official Microsoft website also has its own corrective instructions for correcting the problem: https://support.microsoft.com/ru-ru/kb/2755139.